Refund policy

Return Policy

At Lu and Home, we treasure every piece we bring to you and strive to showcase each item authentically. We encourage our valued customers to review all details carefully, including item descriptions, measurements, and images before making a purchase. As each piece is handpicked with care, all sales are final. We stand behind the quality and integrity of our offerings and are committed to providing accurate representations of their condition.

Handling of Damaged or Defective Items

While we ensure that all items leave our store in perfect condition, we understand that accidents can happen during shipping or delivery. If an item arrives damaged or defective, please contact us within 48 hours of receiving your order. We will work with you to resolve the issue in the following ways:

• Repair: If feasible, we prioritize repairing the item to restore its original beauty.

• Replacement: If a replacement is available for the damaged item, we will offer it to you.

• Refund: In cases where repair or replacement is not possible, we may issue a refund at our discretion.

Shipping Responsibility

We take responsibility for ensuring your items arrive safely when delivered by our in-house team. However, for deliveries using third-party shipping services, we are not responsible for any delays or damage caused by the shipping carrier. In such cases, we will assist you in filing a claim with the carrier to resolve any issues.

Restocking Fees and Shipping Costs

If a return is approved under exceptional circumstances, a restocking fee of up to 20% may apply. Additionally, if the item was shipped with free shipping, the actual shipping costs incurred by Lu and Home will be deducted from any potential refund.

We thank you for trusting Lu and Home with your selections and are always here to help resolve any issues with the utmost care and attention.