Terms of service

Lu and Home - Terms of Service

Last Updated: October 4, 2024

Welcome to Lu and Home, your sanctuary for affordable elegance in home furnishings. As you embark on this smart shopping journey, we kindly ask that you familiarize yourself with the following terms.

1. Acceptance of Terms

By accessing our website, purchasing from our store, or engaging with our services, you agree to abide by these Terms of Service.

2. User Responsibilities

As a user, you’re expected to provide accurate information when making a purchase, and treat our platform and its community with respect.

3. Product Descriptions

We strive to describe and display our everyday treasures as accurately as possible. However, slight variations might occur, especially since many of our items are one-of-a-kind or limited-run pieces.

4. Payments

All transactions are secured and processed through our trusted payment gateways. It’s essential to ensure sufficient funds are available to avoid unnecessary complications.

5. Shipping and Delivery

Our in-house team handles all deliveries, aiming to provide your selections safely and promptly to your doorstep or inside your space.

6. Returns, Repairs, and Restocking Fees

All Sales Final

All sales made through Lu and Home are final. Due to the unique nature of our pieces, we do not offer returns, refunds, or exchanges unless otherwise stated below.

Damaged or Defective Items

In the rare event that an item arrives damaged or defective, we encourage you to contact us within 48 hours of receiving the product. We will work with you to offer a solution, which may include:

• Repairing the Item: Wherever possible, we will first explore options for repairing the damaged piece. We value the uniqueness of each item and aim to restore it rather than replace it.

• Replacement: If the item is deemed beyond repair and we have a similar piece available, we may offer a replacement.

• Refunds: In situations where repair or replacement is not viable, we may offer a refund at our discretion.

Restocking Fee and Shipping Costs

If a return is approved under exceptional circumstances, a restocking fee of up to 20% may be applied to cover handling and processing costs. Additionally, for items that were shipped with free shipping, the actual shipping cost incurred by Lu and Home will be deducted from any refund.

7. Privacy and SMS Communication

Our commitment to protecting your privacy is unwavering. Please review our Privacy Policy for a deep dive into how we manage and protect your data.

SMS Terms & Conditions

By opting into SMS from a web form, checkout, or other medium, you are agreeing to receive SMS messages from Lu and Home. This includes messages for:

• Order confirmations & shipping updates

• Promotional offers & new inventory alerts

• Appointment scheduling & reminders

• Customer service notifications

Message frequency may vary. Message & data rates may apply.

• To opt out at any time, text STOP.

• For assistance, text HELP or visit www.luandhome.com.

• Visit our Privacy Policy and Terms of Service for full details.

8. Intellectual Property

All content, designs, and images on our platform are the exclusive property of Lu and Home and are protected by international copyright laws.

9. Limitation of Liability

Lu and Home, its affiliates, or employees will not be liable for any indirect or consequential damages related to the use of our services or products.

10. Amendments

From time to time, we might update these terms. It’s a good practice to revisit this page occasionally to stay updated.

11. Contact

For any concerns, queries, or feedback, our team is a phone call away during store hours at 254-262-6436 or via email at hello@luandhome.com.

Thank you for choosing Lu and Home. Let’s make your space shine with down-to-earth luxe.